Privacy Policy

Overview

At Boldteq, your privacy is not a formality — it's a commitment. We are a white-label web design and development platform built for digital agencies. This Privacy Policy explains what information we collect, how we use it, and the choices you have. We encourage you to read it fully. By using boldteq.com or any of our services (including our Client Portal at portal.boldteq.com), you agree to the practices described in this policy.

1. Who We Are

Boldteq is a delivery infrastructure service for digital agencies. We provide white-label web development, UI/UX design, and graphic design services through a subscription-based model. Our registered business operates from India.

If you have questions about this policy, contact us at:

‍📧 support@boldteq.com

‍🌐 https://boldteq.com/contact

2. Information We Collect

2.1 Information You Provide to Us

When you sign up, schedule a demo, or interact with our platform, we may collect:

Full name and professional title
Business name and agency details
Email address and phone number
Billing and payment information (processed securely via third-party payment processors)
Project briefs, task descriptions, files, and feedback you submit through our platform
Messages and communications sent via our Smart Client Workspace

2.2 Information We Collect Automatically

When you visit our website or use our platform, we may automatically collect:

IP address and approximate location
Browser type, device type, and operating system
Pages visited, time spent, and click stream data
Referral URLs and traffic sources
Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from:

Payment processors (e.g.,Stripe) — transaction status, not full card details
Analytics providers (e.g.,Google Analytics) — aggregated usage data
Marketing platforms — if you interact with our campaigns or newsletter

3. How We Use Your Information

We use the information we collect for the following purposes:

To create and manage your account on our platform
To deliver and improve our web development and design services
To process payments and manage subscription billing
To communicate with you about your requests, tasks, and account
To send product updates, newsletters, or promotional content (with your consent)
To analyze platform usage and improve our services
To detect and prevent fraud, misuse, or security incidents
To comply with applicable legal obligations

We do not sell your personal information to third parties. We do not use your data to train AI models or share it with advertising networks.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your information includes:

Performance of a contract —to deliver the services you have subscribed to
Legitimate interests — to improve our platform, ensure security, and communicate with users
Consent — for marketing communications and non-essential cookies
Legal obligation — to comply with applicable laws and regulations

5. How We Share Your Information

We only share your information in the following circumstances:

5.1 Service Providers

We work with trusted third-party vendors to operate our business. These partners are contractually obligated to protect your data and may only use it to provide services on our behalf. Examples include:

Cloud hosting and infrastructure providers
Payment processors (Stripe or equivalent)
Email communication tools
Analytics and product monitoring services

5.2 White-Label Confidentiality

Boldteq operates as a white-label backend. Client project details, brand assets, and end-client data you share with us are treated as strictly confidential. We do not disclose them to third parties or use them for any purpose outside of completing your requested work.

5.3 Legal Requirements

We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, safety, or property of Boldteq, our users, or the public.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity. We will notify you via email or a notice on our website before any such transfer occurs.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. These include:

Essential cookies —necessary for the website and portal to function correctly
Analytics cookies — help us understand how visitors use our site (e.g., Google Analytics)
Marketing cookies — used to deliver relevant content (only with your consent)

You can manage your cookie preferences at any time through your browser settings or our cookie consent banner. Note that disabling essential cookies may affect platform functionality.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. Specifically:

Account data is retained for the duration of your subscription and up to 2 years after account closure
Project files and task data are retained for 12 months after project completion, unless you request earlier deletion
Financial records are retained for 7 years to comply with tax and legal requirements
Marketing communication data is retained until you unsubscribe

8. Data Security

We take the security of your data seriously. Our practices include:

Encryption of data intransit using TLS/SSL
Secure access controls and authentication for platform users
Regular security assessments and monitoring
Limited employee access to personal data on a need-to-know basis

While we implement strong security measures, no method of electronic transmission or storage is 100% secure. If you suspect unauthorized access, please contact us immediately at support@boldteq.com.

9. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

Access — Request a copy of the data we hold about you
Correction — Request correction of inaccurate or incomplete data
Deletion — Request deletion of your personal data (subject to legal obligations)
Portability — Request transfer of your data to another service
Objection — Object to certain uses of your data (e.g., marketing)
Withdraw consent —Unsubscribe from marketing emails at any time

To exercise any of these rights, please email us at support@boldteq.com. We will respond within 30 days. We may ask you to verify your identity before processing your request.

10. International Data Transfers

Boldteq operates from India and serves clients globally. If you are located in the EEA, UK, or other jurisdictions with data transfer restrictions, we ensure that appropriate safeguards are in place when your data is transferred internationally (e.g., Standard Contractual Clauses where applicable).

11. Children's Privacy

Our services are intended exclusively for businesses and professionals. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have in advertently collected such information, please contact us immediately and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

Update the 'Last Updated' date at the top of this page
Notify active subscribers by email
Post a banner on our website for 30 days following the update

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please reach out:

Boldteq — Privacy Team

📧 support@boldteq.com

🌐 https://boldteq.com/contact

We are committed to resolving any concerns and typically respond within 2–5 business days.